FAQs

What is the service?

Just Organics delivers the best of the Farmer's Market to your door year round.

 We offer a regular (weekly or bi-weekly) delivery of fresh organic fruits and veggies, right to your home or office.

- You choose a box size and decide how often you want to receive it.

- We'll select a menu for each box type and post it on the site on Fridays. We’ll send you an email letting you know it's time to customize your box.

- You can then log into your account, make your selections and add extra items from our Marketplace over the weekend.

- We finalize your order on Monday night, make our delivery routes and charge your card the day after delivery.

- We deliver your produce on Thursday afternoons.

- You enjoy the wonderful taste of fresh, healthy food all week long!

It’s that easy – plus it’s also good for you and your family. And, it saves you a trip to the store and supports hard-working organic farmers!

What are the box options?

We offer 3 combo boxes (fruits & veggies) and 2 fruit only boxes.

- The Small Fruit and Veggie Box is ideal for small families who only cook occasionally or for single people who like to cook most nights.

- The Regular Fruit & Veggie Box is perfect for mid-sized families or couples who cook a lot.

- For larger families (or vegetarians and extra hungry people), the Large Fruit and Veggie Box should feed you for the whole week! The large box also offers you the most bang for your buck.

- The Fruit Box gives you fresh, delicious fruit to snack on throughout the week – plenty for a small family.

Is a weekly or a bi-weekly delivery better?

It all depends how much produce you use and how often you cook. We generally recommend getting weekly deliveries so that the food is always as fresh as possible, but that doesn’t suit everyone’s lifestyle. You can always change this along the way!

Do I have to commit to a certain amount of deliveries?

Nope. Try us once, try us twice or become a lifelong customer. Of course, we prefer the latter and think you will too, but we embrace all walks of life including those with commitment phobias. We don’t mind earning your love!

What forms of payment do you accept?

We use a secure third-party billing gateway and accept visa, mastercard, discover card and american express. You provide your payment info when you sign up and your card is charged after delivery.

Do you have a store I can visit?

No, sorry. We’re an online-only outfit. Delivering direct to your doorstep keeps our costs down and minimizes wastage and we pass those savings on to you!

How often do you deliver?

Right now, we deliver on Thursday afternoons/early evening but we plan to add more days in the near future.

Where can you deliver to?

We’ll deliver to homes and workplaces within the following zip codes – whichever is most convenient for you! Just tell us where, and we'll be there!

Zip Codes include: 08201, 08205, 08213, 08215, 08221, 08223, 08225, 08226, 08230, 08232, 08234, 08241, 08244, 08330, 08402, 08403, 08406. We're also expanding, so if you're outside these areas don't despair, just let us know your address and we'll see what we can do.

What if you need a gate code to access my home?

When you sign up, you can give us top secret instructions as to exactly where you want us to leave your goodies. That's usually the front porch, but it could be a side entrance, behind a fence, or anywhere else that's convenient. You don't have to be home! Your organic produce box will be there to greet you when you arrive. And, it might be a good time to mention if you have an overprotective dog or large scary cat!

What do I do if I’m going to be out of town on delivery day?

You can simply skip a delivery if you’re not going to be around. You can change your delivery schedule as often as you like (there's no extra charge), but please remember do so by 10pm Monday prior to your scheduled delivery.

What is the deadline for changes to my schedule?

Schedule changes, delivery skips, box customizations should all be done by 10pm Monday.

What if I missed the deadline?

As a general rule, once the deadline has passed your order is locked in. However, we are able to make the occasional exception to this rule if we have not yet billed your order, or put you on a route. Shoot us an email or call us up and we'll do our best to help.

Where do I tell you what produce I like and don't like?

Log in to your account and click on 'Favorites' on the side menu. We've developed a super simple, totally awesome way for you to tell us your likes. Then when we create your order for the next delivery, we look at that list and make adjustments to your menu so there's nothing on it that you don't like.

Is There A Commitment?

No, there is never a commitment or a membership fee. You can always change your delivery schedule, box size and account preferences including skips, cancels, or subs before 10pm Monday prior to delivery day.

When is the weekly menu posted?

We normally post the menu for each of the different boxes on our website on Friday afternoons. However, it sometimes takes a little longer to get all the info from suppliers on what’s available, so occasionally the week's menus may not appear until Saturday morning.

Can I change my box type?

Of course! Go to your Account Info and change your box type. If your order is currently open, it'll take effect right away. If you don't have an open order, it'll take effect with the next delivery.

Can I change what’s in my box?

Absolutely! You can switch out items you don’t want and substitute them for things that you do. In fact, there's no limit to how much you can customize.

What if I want more?

Additional fruits and veggies are available to purchase from our Marketplace, along with some really awesome locally produced goodies like eggs, honey, coffee and baked goods.

When can I make changes to my order?

You can make changes as soon as we open the orders, usually on Fridays, until we close the orders at 10pm Monday.

Can I give the box back to you?

Yes -- we Love Recycling! We either re-purpose boxes in good condition or recycle those that aren't. If you'd like us to recycle your box please leave it out for our driver to pick up on delivery day. We just ask that only one is returned at a time because of the limited space on delivery vehicles.

How do I swap something out that I don’t want?

Very easily. Log into your account, click on your upcoming order and select the item you don't want. The website will show you what other options are available for substitution.

What if there are damaged or missing items?

Occasionally items get damaged, put in the wrong boxes or slip through our quality control. If something’s not to your satisfaction, let us know and we'll make it right! Our 100% happiness guarantee ensures you'll never have to prove your case -- we’ll either credit your account or add extra items to your next delivery.

How do I introduce my friend / neighbor / family member to Just Organics?

Just tell them to put your name in the referral field when they sign up. We’ll apply a $10 credit to your account for everyone who becomes a regular customer – and there are no limits, so bring all your friends and family!

When will you process the credit for my referral?

We’ll give you the credit after they’ve paid for their second delivery.

Do you offer gift cards?

Yes we do – contact us and we’ll sort it out for you!

How do you decide what’s in each week’s menu?

We talk with our suppliers several times a week to create an interesting mix of the freshest fruits and veggies at an affordable price. We start each week with the same question: “What's really great and fresh this week?” and then build the menu from there.

Why didn't I get an item I ordered?

Unlike chemical farming, organic harvests are much more susceptible to weather conditions, and because our produce is fresh (we receive the food the same day that we deliver it) we can't always guarantee availability. On occasion an item is missing from our delivery, or arrives in imperfect condition and doesn't make the grade. If that's the case, we'll do our best to substitute it with something similar or, if we can't, we'll apply a credit to your account. Either way we'll make a note on your packing slip and, as always, if you're not happy with the swap/credit we'll do our best to make amends.

Where do you get your produce from?

Our focus is on supporting local growers wherever possible. We look to producers in our region first, then we look further afield. Our service is year round and our menu is varied, which means by necessity that we use non-local suppliers, particularly in the colder months. All our produce is USDA certified organic and almost all of it comes from within the USA, (the exceptions being some tropical fruits, avocados from Mexico and kiwis from New Zealand).

Why don't you just use local farms?

In order to offer a wide variety of produce, we have to buy our food from a range of farms in many different places. We do what we can to support the community but this region doesn't have the right growing climate for everything. We also make sure that all the produce in the box is certified organic. Just because we can find an item locally, it doesn't mean that the item is certified organic. And, not all farms offer the post harvest care that helps preserve produce quality until consumption.

Is your produce GMO-free as well as organic?

Yes. To be certified organic, food must be GMO-free.

Is everything you deliver organic?

 All the produce in the box is always certified organic – no exceptions! Our Marketplace criteria is a little different – we're all about local first. Our Marketplace items come from small local producers that may not be certified organic. However, any non-organic items are always clearly identified, and if they're not organic, they're non-GMO and naturally and humanely produced. We have a personal relationship with these local artisans – they are dedicated to their craft and have uncompromising standards. We understand their mission and commitment to quality, and we recognize the importance of providing a market for their exceptional products.




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